1. SCOPE OF APPLICATION

These General Terms of Business cover the legal relationship between ticket holders and the Deutsche Oper am Rhein (DOR) for performances by the DOR at Opernhaus Düsseldorf / Theater Duisburg. Purchasing a ticket, voucher, other DOR products or completing a subscription contract includes acceptance of these terms. These General Terms of Business also apply to members of visitor organizations as long as no agreement has been made to the contrary. These General Terms of Business also apply to subscribers provided no special agreement has been made in the DOR’s subscription terms.

2. ADMISSION TO PERFORMANCES

Entrance tickets must be shown to staff together with supporting i.d. for reduced price tickets. Each ticket permits entry to the performance for 1 person. Ticket holders who arrive late have no right of admittance. Provided this can be done without disturbing the performance, they may be admitted to the auditorium at the discretion of the front of house staff.  Latecomers have the opportunity to watch the performance on monitors in the foyer.

3. PROGRAMME / START TIMES

The DOR will publish its programme including start times and casting details at regular intervals.   No guarantee can be given for the details given in the programme, posters or other publications. Such details may be changed.

4. TICKET SALES

Tickets are available from the DOR‘s daytime and evening box offices and other DOR ticket outlets. The evening box office is usually open from one hour before the start of the performance. This also applies to morning or afternoon performances. Tickets can be purchased at any time online through the webshop using the websites www.operamrhein.de and www.ballettamrhein.de (payment by credit card or direct debit) or tickets can be reserved using the order form. Both options can be accessed by clicking on the €-sign next to the performance in the online programme.

5. ADVANCE SALES

Advance sales are available for the entire season. Details may be changed. Pre-booked tickets will usually be reserved for up to 10 days after receipt of the ticket request. If pre-booked tickets are not collected, the reservation will lapse. The length of time that reservations will be held may be changed. Reserved tickets will only be held at the evening box office is these tickets have been paid for before the end of the reservation period. Full details of the procedures for advance ticket sales and reservations by telephone or in writing are specified in the DOR’s annual brochure and monthly repertoire leaflets.

6. ENTRY PRICES

Entry prices are usually revised each season. They can be found in the DOR’s programme publications.

7. REDUCED TICKET PRICES

The following reductions are available for DOR performances at Opernhaus  Düsseldorf / Theater Duisburg:

Reductions of approx. 50% may be claimed by: school students, students and those in training up to the age of 28, those in voluntary service  (armed services volunteers / Voluntary Social Year); war wounded and the disabled with 70% disability and over where shown on the i.d. plus a companion; recipients of unemployment benefit, old age pensions or other social security benefits (social security recipients, in Duisburg holders of the Duisburg-Pass), will receive a reduction of approx. 50% on the price of a single ticket. The reduction can be claimed on production of the relevant i.d. (entitlement card) both through advanced sales outlets and at the evening box office. Holders of reduced price tickets may be required to present the relevant proof of entitlement to a reduction to the entrance personnel at Opernhaus Düsseldorf / Theater Duisburg. No reductions are available for premieres or the performance on New Year’s Eve.  For special events reductions may be available on a case by case basis.

Groups may claim the following reductions: Groups of 20 persons and over are usually able to claim a discount of approx. 20% of the entry price. There are normally special reductions for school classes. These are published in the annual brochure. Group reductions are not available for premieres in price categories 1 to 5 or for any categories at the New Year’s Eve performance. For other special events reductions may be available on a case by case basis.

As the external costs included in the ticket price cannot be discounted, the reduced ticket price will be slightly higher than the discount percentage quoted.

8. RETURN OF TICKETS ALREADY CLAIMED

As a matter of principle entry tickets cannot be taken back or exchanged once they have been sold. If they are taken back as a goodwill gesture – in exchange for a voucher for further tickets – a transaction charge of up to 8.00 EURO will be made. No replacement will be made for tickets which have expired. If another work is performed in the place of the work advertised at the time the ticket was purchased, then those purchased tickets may be returned at the box office up to the beginning of the performance.  Changes of cast and other changes to the performance made at short notice do not normally entitle the holders to return their tickets. Exceptions may be made in individual cases at the discretion of the theatre management. No reimbursements will be made for performances cancelled due to force majeure or which ticketholders have missed. No claims against the DOR other than those described above will be recognized. In particular, expenses that ticketholders have incurred in vain (e.g. travel costs) will not be reimbursed. Any claim for a refund of the cost of entry must be received by the DOR in writing within two weeks. After that time any claim will have lapsed.

9. LOSS OF ENTRY TICKETS

If an entrance ticket is lost the DOR is under no obligation to issue a replacement ticket.

10. CANCELLATION NOTICE

a. Right of cancellation Ticket purchases cannot be cancelled as a matter of principle according to §312g paragraph 2 No.9 of the German Civil Code. You have the right to cancel purchases made using vouchers and other products by telephone or using our webshop within 14 days without giving specific grounds for doing so. The permitted cancellation period begins 14 days from the day on which you or a third party that you have specified which is not a common carrier has taken possession of the goods. In order to exercise your right of cancellation, you must inform us, OPERNSHOP DÜSSELDORF, Heinrich-Heine-Allee 24, 40213 Düsseldorf, ticket@operamrhein.de or THEATERKASSE DUISBURG, Opernplatz, 47051 Duisburg, theaterkasse@operamrhein.de, of your decision to cancel the contract by means of an unambiguous declaration (e.g. a letter delivered by post or email).  For this purpose you may use the attached specimen cancellation form, which needs to be filled out. In order to comply with the permitted cancellation period it is sufficient to have sent notice to exercise your right of cancellation before the end of the permitted cancellation period.

b. Consequences of cancellation If you cancel this contract, we have to repay to you all the payments we have received from you including delivery (excluding any additional costs that you have incurred by choosing a method of delivery other than the cheapest standard delivery we offered) without delay and by the latest within 14 days of receipt of your notice to cancel the contract. This repayment will be effected using the same means of payment by which the original transaction was made, unless an explicit agreement has been made with you to the contrary. In no event will fees be charged for this repayment.  We reserve the right to withhold payment until we have received the products or you have provided proof that the products were sent back, whichever is the sooner. You are required to send or hand over the products to us without delay and in any event within 14 days of the day you gave us notice to cancel the contract. The costs of returning the products will be borne by you. You will only be held liable for a loss of the products’ value if this loss of value can be shown to be caused by your handling the products in a manner which was not required to test the quality, properties or functionality of the products. 

c. Exclusion of cancellation No right of cancellation exists for contracts to supply services in the field of leisure activities when such contracts supply that service at a specific date and time, §312 in accordance with paragraph 2 No.9 of the German Civil Code. This means that no right of cancellation exists for timed and dated tickets supplied by the Deutsche Oper am Rhein, Theatergemeinschaft Düsseldorf Duisburg. Every ticket purchase is therefore binding immediately upon payment or purchase confirmation using the webshop and requires the tickets to be collected and paid for.

Furthermore no right of cancellation exists for contracts to deliver audio or video recordings in sealed packaging if this seal has been removed.

11. CLOAKROOMS

Overcoats, umbrellas, large bags and similarly bulky items may not be taken into the auditorium. Such objects can be deposited at the respective cloakrooms. In exchange the ticketholder will receive a cloakroom token. No responsibility is taken for looking after cash, valuables, jewellery, etc. On presentation of the cloakroom token DOR staff are entitled to hand over items deposited in the cloakroom to the holder of the token without making any further check on their claim. If the cloakroom token is lost, cloakroom items can only be handed over if the ticketholder can prove or make a credible claim for his/her entitlement. In order to replace the cloakroom token, the sum of 10,00 EUR must be paid to the DOR. The DOR will only accept liability for loss of or damage to cloakroom items in its keeping if a member of the cloakroom staff has failed to perform his/her duties deliberately or due to gross negligence. Claims for loss of or damage to cloakroom items are limited to a maximum value of 2.500,00 EUR. Claims for the replacement of items contained within coats, handbags or similar vessels are limited to a maximum value of 100,00 EUR. Any loss of or damage to cloakroom items should be brought to the attention of cloakroom staff immediately.  Claims due to loss of or damage to cloakroom items must be made to the Deutsche Oper am Rhein in writing within one month of the performance. After this point the aforementioned claims can no longer be recognized.

12. HOUSE RULES

The entrance ticket is valid for the seat indicated. Changing seats may be possible in individual cases with the permission of the front of house staff. Ticket holders in possession of watches or mobile telephones with an acoustic time signal are required to turn such devices off on entering the auditorium in order to avoid disturbing other ticket holders. Ticket holders who disrupt the performance or disturb other ticket holders may be directed to leave the auditorium and – if it is the case that further disturbances may be anticipated from them – excluded from further performances. Smoking is absolutely prohibited in all areas of Opernhaus Düsseldorf / Theater Duisburg. In the event of fire ticket holders must leave the building immediately by the most direct route using the designated emergency exits. The instructions given by the front of house staff must be followed.

13. PROHIBITION OF VIDEO AND/OR AUDIO RECORDINGS

Recording of images (film or video) and or sound during the performance, including for personal use, are prohibited for copyright reasons. Unauthorized recording will be liable for payment of damages (§ 97 copyright law). In the case of infringements, the front of house staff have the right to confiscate recording equipment including cameras and to retain these until the performance has been completed. Recorded material of any kind in which parts of the performance have been captured will be confiscated and retained by the Deutsche Oper am Rhein. They will only be returned to their owner if he/she has consented to delete the recording in advance.

14. LIABILITY

Liability for damages of any kind sustained by ticket holders on DOR premises is restricted to damages caused deliberately or by gross negligence on the part of DOR staff, contractors or sub-contractors.

15. DATA PROTECTION NOTICE

Data you have supplied will be processed for the purposes of the contractual relationship or anticipated contractual relationship agreed. Such data will be saved for the duration of the legal storage period. We will also process data related to your person for the purposes of publicising our own performances and events and supplying information.  In order to be able to inform you of the performances and events of the Deutsche Oper am Rhein related to your interests we will create a client profile for you. This use of your data is based on Article 6 of the EU General Data Protection Regulation. You have the opportunity to opt out of this use of your data at any time (in accordance with Article 21 of the EU General Data Protection Regulation) as far as this is consistent with applicable law. You also have the opportunity to opt out of the uses of your data mentioned above individually. Should you opt out of the use of your client profile we regret that we will no longer be able to offer personalised information about the Deutsche Oper am Rhein’s performances and events. The responsible body according to the EU General Data Protection Regulation is the Deutsche Oper am Rhein, Heinrich-Heine-Allee 16a, 40213 Düsseldorf.  

Data protection officer of the Deutsche Oper am Rhein: Ralf Radszuweit, datenschutz@operamrhein.de. In the event of any complaint, this may also be addressed to the relevant supervisory authority for data protection, the State Office of Data Protection and Freedom of Information in North Rhine-Westphalia.

16. VALIDITY

These General Terms of Business come into force on the date of signature.

17. AMENDMENTS AND SUPPLEMENTS

In the event that individual clauses might be or become void, the contracted partners agree to replace these with valid provisions that correspond most closely in financial terms with a view to the purpose of this agreement. The validity of the remainder of this contract is not affected in any way.

17. EXTRAJUDICIAL SETTLEMENT

The European Commission provides an online platform for extrajudicial settlements at www.ec.europa.eu/consumers/odr. We wish to make it clear that the Deutsche Oper am Rhein Theatergemeinschaft Düsseldorf-Duisburg will not take part in dispute resolution proceedings before a consumer arbitration board.

 

Düsseldorf – Duisburg, May 2017

 

SPECIMEN CANCELATION FORM

If you wish to cancel this contract, please complete the form below and send it back to us: Download PDF file