The instructions of the theatre guides must be followed at all times.
For your own safety, you are not allowed to leave the group or wander around the Opera House on your own initiative.
If children are present during a guided tour, the official chaperones are responsible for supervising them. They are responsible for ensuring that the children follow the instructions of the theatre guides.
If the safety instructions of our staff are disregarded, the tour may be cancelled without refund. In the event of misconduct and/or disturbances by individual persons, our theatre guide may also expel them from the premises during the tour.
Please note that our tours are not barrier-free due to the structural and historical conditions. It is therefore unfortunately not possible to bring prams, wheelchairs and walkers.
Clothing / Wardrobe
Please wear sturdy, comfortable shoes (flip-flops and high heels are not suitable).
Clothes/backpacks can be left at the cloakroom free of charge. No liability is assumed for clothing and valuables. Please therefore carry valuables with you.
Accidents / Emergencies / Evacuation
In the event of accidents or injuries, please inform your theatre guide immediately. Our staff are trained to deal with such situations and know the locations of the first aid boxes, defibrillators and fire alarms in the building.
If an alarm is triggered inside the building, please follow the instructions of your theatre guide and leave the building as quickly as possible.
Declaration of consent
By purchasing a ticket and taking part in one of our guided tours, you confirm that you agree to the rules listed and will abide by them.